Cross-Border Retail - WEX Partner Unscheduled Downtime
Incident Report for Borderfree API Status
Resolved
Dear Borderfree Merchant,

The issue with our third party payment processor (WEX) that was preventing your system from retrieving purchase orders is now resolved.

If you have any questions, please contact support@borderfree.com.

Regards,
The Borderfree Production Support Team
Posted Nov 29, 2023 - 18:32 UTC
Investigating
Dear Borderfree Merchant,

We’ve been experiencing an issue with our third party payment processor (WEX) that may prevent your system from retrieving purchase orders.

Our team is actively following up with WEX on the issue. We will send an update as soon as possible.

Please be assured that after the issue is resolved, you will be able to retrieve PO files according to your standard retrieval process.

If you have any questions, please contact support@borderfree.com.

Regards,
The Borderfree Production Support Team
Posted Nov 29, 2023 - 17:47 UTC
This incident affected: Cross-Border Retail (PO Generation).
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