Cross-Border Retail - WEX Partner Unscheduled Downtime
Incident Report for Borderfree API Status
Resolved
This incident has been resolved.
Posted Feb 16, 2023 - 12:15 UTC
Update
Dear Borderfree Merchant,

We’ve been experiencing an issue with our third party payment processor (WEX), this issue is now resolved.

If you have any questions, please contact support@borderfree.com.

Regards,
The Borderfree Production Support Team
Posted Feb 16, 2023 - 12:15 UTC
Update
We are continuing to investigate this issue.
Posted Feb 16, 2023 - 12:14 UTC
Update
Dear Borderfree Merchant,

We continue to experience an issue with our third party payment processor (WEX) that may prevent your system from retrieving purchase orders.

Our team is actively following up with WEX on the issue. We will send an update as soon as possible.

If you have any questions, please contact support@borderfree.com.

Regards,
The Borderfree Production Support Team
Posted Feb 16, 2023 - 10:38 UTC
Investigating
Dear Borderfree Merchant,

We’ve been experiencing an issue with our third party payment processor (WEX) that may prevent your system from retrieving purchase orders.

Our team is actively following up with WEX on the issue. We will send an update as soon as possible.

If you have any questions, please contact support@borderfree.com.

Regards,
The Borderfree Production Support Team
Posted Feb 16, 2023 - 09:11 UTC
This incident affected: Cross-Border Retail (PO Generation).
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